Fit varies by style. Sizing information is included on each product page. For additional guidance, contact us at contact@zellousny.com.

We ship worldwide, including the United States, Canada, Europe, Japan, and Australia. If your location is not available at checkout, please contact us at contact@zellousny.com.

Orders are processed Monday through Friday within 1–3 business days. Once shipped, delivery times vary depending on the selected shipping method. Please refer to our Shipping Policy for full details.

U.S. orders: Taxes are calculated at checkout.

International orders: Duties and taxes are not included and are collected by your local customs authority upon delivery.

Returns and exchanges are accepted within 14 days of delivery on eligible items. All latex garments and items marked final sale are non-returnable. Please refer to our Returns & Exchanges Policy for full details.

Please contact us within 14 days of shipment at contact@zellousny.com, including your order number and a description of the issue.

Some styles may be restocked. You can sign up for restock notifications directly on the product page.

Pre-order lead times vary by product, with an estimated minimum of one week. Specific timelines are listed on each product page.

Our pieces are produced using a range of materials including latex, rubber, leather, silicone, fur, and bio-based alternatives. Where applicable, animal-derived materials are traceable to origin. Material details are listed on each product page.

We produce in controlled quantities to reduce waste and avoid overproduction. Our supply chain is closely managed, and where applicable, materials are traceable to origin.

You can reach us at contact@zellousny.com.