Details
Composition
Size Guide
Our footwear is designed to run true to size for a precise and secure fit. If you are between sizes, we recommend sizing up for added comfort. Please refer to the size guide and confirm your measurements prior to purchase. Footwear is eligible for return in accordance with our return policy.
| EU | US | UK |
|---|---|---|
| 36 | 5 | 3 ½ |
| 37 | 6 | 4 ½ |
| 38 | 7 | 5 ½ |
| 39 | 8 | 6 ½ |
| 40 | 9 | 7 ½ |
| 41 | 10 | 8 ½ |
| 42 | 11 | 9 ½ |
Care
Each Zellous piece is made from delicate, high-quality materials and should be handled with care to preserve its fit, finish, and longevity.
Storage
Store in the provided dust bag or box when not in use. Keep in a cool, dry place away from direct sunlight, heat, and humidity to help prevent discoloration, warping, or material degradation.
Cleaning
Gently wipe with a soft, dry cloth to remove dust or surface marks. Avoid harsh chemicals, alcohol-based cleaners, and abrasive materials.
Avoid contact with
- Water and moisture
- Oils and solvents
- Perfumes and alcohol-based products
- Rough or abrasive surfaces
For leather or specialty finishes, we recommend consulting a professional footwear care specialist for spot treatment.
Handling
When putting on or removing footwear, avoid stepping on the heel or forcing entry. Using your hands helps maintain the shoe’s structure over time.
Long-term wear
To extend product life, rotate wear between pairs when possible to reduce moisture buildup and repeated stress on the same areas.
For additional support, contact us at contact@zellousny.com.
Shipping & Returns
Shipping
Orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed after 12 PM EST will ship the following business day. Once dispatched, tracking information will be sent via email.
We ship worldwide. Shipping rates are calculated at checkout based on destination and selected shipping method. International duties and taxes are not included and may be charged upon delivery by your local customs authority.
Shipping times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
We ship worldwide. Shipping rates are calculated at checkout based on destination and selected shipping method. International duties and taxes are not included and may be charged upon delivery by your local customs authority.
Shipping times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
Returns
To request a return or exchange, please contact contact@zellousny.com within 14 days of shipment with your order number and a brief explanation of the request.
